Code of Conduct

The Hyperakt way.

The values that drive our culture

  • Empathetic & Kind: We prioritize making one another feel heard and seen. We do our best to understand everyone’s worldview and to act in ways that respect those differences.
  • Calm & Flexible: We are gentle with one another. We adapt to hiccups and challenges with an understanding that shit happens and that we’re all doing our best.
  • Brave & Honest: When we mess up (and we will), we own it. We take the time to apologize, educate ourselves, and heal from whatever harm we caused.
  • Welcoming & Inclusive: We share our experience and knowledge freely with each other and with our broader community. We foster new connections with the goal of providing opportunities to anyone who might be interested in designing a better world.
  • Collaborative: We build on one another’s ideas. We think the process is just as important as the result. We partner with clients and communities to create experiences that are meaningful.
  • Beginner’s Mindset: We approach each project with curiosity and experimentation because our clients deserve that commitment to innovation.
  • Passionate: We really care, and we’re not afraid to let it show.
  • Accountable: We hold people to high expectations. We must constantly push ourselves to be better advocates and allies.
  • Optimistic: We believe there is hope. We work with people who show us better ways of being and opportunities for a more just future.

Behaviors we encourage

  • We question norms and ask why.
  • We advocate for one another, both emotionally and professionally.
  • We freely take breaks from conversations that involve our personal identities before it becomes too taxing.
  • We collaborate with humility, bravery, and openness.
  • We experiment, accept failure, and welcome feedback.
  • We accept the differences in everyone’s journey towards allyship, personal awareness and growth.
  • We address impact, not just intention when holding people accountable for their behavior and words.
  • We approach work with excitement, joy and curiosity.
  • We respect listening as our greatest tool.

Behaviors we reject

  • We will not tolerate competition or ego-fueled work habits.
  • We will not tolerate defensiveness or stubbornness in the face of constructive criticism
  • We will not tolerate fear of change, closing ourselves off to new ways of working or thinking.
  • We will not make assumptions about one another or take one another’s perspectives for granted.
  • We will not tolerate any toxic behavior such as microaggressions or stereotyping.
  • We will not rely on only those with lived experience to make change or do the work.
  • We will not avoid hard conversations
  • We will not pay lip service, only talking about change and never taking action.
  • We will not lose sight of the big picture, leaning into perfectionism over progress.
  • We will not tolerate toxic power dynamics, including white privilege.
  • We will not be condescending to someone in a different part of their journey, we are all still learning.

How should someone elevate an issue, should someone violate this code of conduct?

  • When possible, bring problems up with the individual 1-1.
  • Surface problem behaviors not personality traits, make your feedback concrete.
    • What happened?
    • How did it make you feel?
    • How would you like things to be in the future?
    • What kind of response or action are you looking for from the individual right now?
  • Find an ally or advocate who can help you so you don’t have to bear all the responsibility.
  • Don’t remain silent!
  • When you address a problem, also use it as an opportunity to educate with kindness.
  • Assume good intent, but demand accountability.
  • Do not facilitate a culture of blame.
  • Elevate to leadership when necessary.

Use a “warm watchout” if corrections to language (example: pronouns, ableist phrases) are needed. Example in use: “Hi X! Warm watchout that X phrase shouldn’t be used for X reason. Thank you for not using it in the future! Let me know if you have any questions.”

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